Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return: Contact us at play@minimagicmakers.co.uk and we'll provide you with return instructions specific to your product.

Return Address:

• Mini Magic Makers products: Return to Mini Magic Makers, 51 Kitesnest Lane, Stroud, Gloucestershire, GL5 3PN
• Partner-fulfilled products: Some items are fulfilled by our trusted partner suppliers. For these products, we'll provide you with the appropriate return address when you contact us.

Return Shipping Costs: Customers are responsible for return postage costs unless the item is defective or incorrect.

Damages and Issues: Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We'll cover return shipping for defective or incorrect items.

Refunds: Once we receive and inspect your return, we'll notify you and process your refund to your original payment method within 5-10 business days.